Sportsman's Warehouse

A good sporting goods store. They have a good supply of gear for waterfowl hunting, wich is really nice for me. They have I nice size gun counter with a fairly large supply of hand guns and long guns. It's also convenient to have 5.11 tactical gear in the store as well. The camping and hiking gear section is well laid out and stocked as well. The pricing on apparel is pretty high though. Can't say much about the fishing or bow hunting departments as I've never been through them. They seem to be as well stocked and supplied as the rest of the store though.

👎🏼 *Edit* Sportsmans Warehouse reached out to me with concern about my unpleasant experience with their store. I appreciate that they did that. I initially gave them a 1 star rating because I stood at the gun counter to make a purchase and the gentleman working served two people who walked up and were behind me in line. He seen me standing there waiting, yet waited until there wasn't anyone else he can help before he helped me. I upgraded to 4 stars because the customer service responded to my poor rating. I do not know if they generally care, or if they're trying to save face to keep their rating high. I've purchased 2 rifles from a different sportsman's warehouse, and one handgun from this specific location. I wouldn't say that I wouldn't go to sportsman's warehouse, but I will say that it is unlikely that I will go to this one again. Also, there was a man working there who should be in Managment. He was professional and had the leadership qualities I look for in a leader. If I remember his name, I will update this post again.

A good sporting goods store. They have a good supply of gear for waterfowl hunting, wich is really nice for me. They have I nice size gun counter with a fairly large supply of hand guns and long guns. It's also convenient to have 5.11 tactical gear in the store as well. The camping and hiking gear section is well laid out and stocked as well. The pricing on apparel is pretty high though. Can't say much about the fishing or bow hunting departments as I've never been through them. They seem to be as well stocked and supplied as the rest of the store though.

Not a gun guy so I’ve never interacted with that department. All I care about is fishing and boat / kayak stuff associated with fishing… Pretty decent selection to be fair. Do they have everything on the shelf that you can find on Amazon? Obviously not. But, compared to any other place that is not over an hour away from Lansing, this is as good as it gets. Staff is always helpful to the extent they are able to be. But they’re not subject matter experts in my experience, which is fine for this type of store. If you go in with reasonable expectations about what what this sort of place offers, you’ll be more than satisfied. If you expect them to be able to differentiate between the number of atoms comprising the alloy used in engineering revision number 8 versus number 9 of number 1 of 37 of the widget you’re looking for, then the problem is with your expectations, not the store….

The store sent me an email telling me my gun was ready to be picked up, and that I had a 14-day window to pick it up. The email even offered the ability to schedule pickup which i did for 10am the following day. When I arrived at the store for the appointment that the store had confirmed just 60 minutes prior via email, I was told that the background checking system was down and they could not transfer me the weapon I had already paid for in full weeks earlier. I live 90 miles from this location and it’s the nearest location to my house. When I explained this and asked for money off the transaction because of the inconvenience their automated email system created, the store manager blamed the fbi and said he could cancel the order for me instead. Shop here if you want to witness incompetence in action. Since I left the store, I have called three gun dealers who have all confirmed that the NICS background checking service offered by the FBI is up and running so the issue is with this store’s connection and they lied to me about it. They specifically told me that the entire system has been down since yesterday because of issues with the fbi’s software. Proceed with extreme caution with the gun counter at this location. I will be contacting the Michigan attorney general’s office about this experience. UPDATE (10/30/2023): Since the automated response below I have called customer service and emailed as they requested. Both services said that they would get back to me within 24 hours. That was last week and I still have my get hear back. The store still will not let me come in and pick up the gun I paid for now almost a month ago. This place is a joke.